Terms of Service

Last Updated: January 23, 2024

1. Introduction

Welcome to KABB Solutions ("we," "our," or "us"). By accessing our services, you agree to be bound by these Terms of Service ("Terms"). Please read these Terms carefully before engaging our services.

2. Services Overview

KABB Solutions provides website design, development, and maintenance services, including:

  • Growth Plans (Website design and strategic growth services)
  • Care Plans (Website maintenance and support services)
  • WordPress development and customization
  • Website hosting management
  • Technical support and consultation

3. Service Agreement

3.1 Growth Plans

By subscribing to our Growth Plans, you agree to:

  • Provide necessary content and materials in a timely manner
  • Pay monthly fees as per the agreed plan
  • Maintain active communication during the development process
  • Follow our recommended strategies for optimal results

3.2 Care Plans

Our Care Plans include:

  • Regular WordPress updates
  • Security monitoring and maintenance
  • Technical support within specified response times
  • Regular backups and performance monitoring

4. Payment Terms

4.1 All services require payment in advance on a monthly basis.

4.2 Prices are subject to change with 30 days notice.

4.3 Non-payment may result in service suspension.

4.4 All quoted prices are exclusive of VAT where applicable.

5. Intellectual Property Rights

5.1 Client Content

You retain all rights to content you provide. You grant us a license to use this content for providing our services.

5.2 Our Content

We retain rights to:

  • Custom code and development work
  • Design elements created by us
  • Methodologies and processes
  • Training materials and documentation

6. WordPress-Specific Terms

6.1 We utilize WordPress core software and select plugins for website development.

6.2 Third-party plugins are subject to their respective licenses and terms.

6.3 We cannot guarantee compatibility with all third-party plugins or themes.

7. Client Responsibilities

You agree to:

  • Provide accurate information and materials
  • Maintain necessary access credentials
  • Review and approve deliverables timely
  • Comply with all applicable laws and regulations
  • Maintain confidentiality of any provided credentials

8. Our Responsibilities

We commit to:

  • Deliver services professionally and timely
  • Maintain security best practices
  • Provide support within agreed response times
  • Protect client confidential information
  • Follow industry standards and best practices

9. Limitation of Liability

9.1 We are not liable for:

  • Third-party service interruptions
  • Data loss due to external factors
  • Consequences of client-directed changes
  • Force majeure events

9.2 Our liability is limited to the amount paid for services in the previous 12 months.

10. Term and Termination

10.1 Services continue until terminated by either party with 30 days written notice.

10.2 We may terminate services immediately if:

  • Payment is not received within 15 days of due date
  • Client violates these Terms
  • Client engages in harmful or illegal activities

11. Service Level Agreements

11.1 Response times vary by plan level:

  • Premium: 4 hours
  • Standard: 24 hours
  • Basic: 48 hours

12. Confidentiality

Both parties agree to maintain confidentiality of:

  • Business information
  • Technical specifications
  • Client data
  • Pricing and proposals

13. Dispute Resolution

13.1 Any disputes will first be addressed through direct negotiation.

13.2 If unresolved, disputes will be subject to mediation.

13.3 Legal proceedings will be governed by the laws of South Africa.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with 30 days notice for material changes.

15. Contact Information

For questions about these Terms, contact us at:

16. Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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