Terms of Service
Last Updated: January 23, 2024
1. Introduction
Welcome to KABB Solutions ("we," "our," or "us"). By accessing our services, you agree to be bound by these Terms of Service ("Terms"). Please read these Terms carefully before engaging our services.
2. Services Overview
KABB Solutions provides website design, development, and maintenance services, including:
- Growth Plans (Website design and strategic growth services)
- Care Plans (Website maintenance and support services)
- WordPress development and customization
- Website hosting management
- Technical support and consultation
3. Service Agreement
3.1 Growth Plans
By subscribing to our Growth Plans, you agree to:
- Provide necessary content and materials in a timely manner
- Pay monthly fees as per the agreed plan
- Maintain active communication during the development process
- Follow our recommended strategies for optimal results
3.2 Care Plans
Our Care Plans include:
- Regular WordPress updates
- Security monitoring and maintenance
- Technical support within specified response times
- Regular backups and performance monitoring
4. Payment Terms
4.1 All services require payment in advance on a monthly basis.
4.2 Prices are subject to change with 30 days notice.
4.3 Non-payment may result in service suspension.
4.4 All quoted prices are exclusive of VAT where applicable.
5. Intellectual Property Rights
5.1 Client Content
You retain all rights to content you provide. You grant us a license to use this content for providing our services.
5.2 Our Content
We retain rights to:
- Custom code and development work
- Design elements created by us
- Methodologies and processes
- Training materials and documentation
6. WordPress-Specific Terms
6.1 We utilize WordPress core software and select plugins for website development.
6.2 Third-party plugins are subject to their respective licenses and terms.
6.3 We cannot guarantee compatibility with all third-party plugins or themes.
7. Client Responsibilities
You agree to:
- Provide accurate information and materials
- Maintain necessary access credentials
- Review and approve deliverables timely
- Comply with all applicable laws and regulations
- Maintain confidentiality of any provided credentials
8. Our Responsibilities
We commit to:
- Deliver services professionally and timely
- Maintain security best practices
- Provide support within agreed response times
- Protect client confidential information
- Follow industry standards and best practices
9. Limitation of Liability
9.1 We are not liable for:
- Third-party service interruptions
- Data loss due to external factors
- Consequences of client-directed changes
- Force majeure events
9.2 Our liability is limited to the amount paid for services in the previous 12 months.
10. Term and Termination
10.1 Services continue until terminated by either party with 30 days written notice.
10.2 We may terminate services immediately if:
- Payment is not received within 15 days of due date
- Client violates these Terms
- Client engages in harmful or illegal activities
11. Service Level Agreements
11.1 Response times vary by plan level:
- Premium: 4 hours
- Standard: 24 hours
- Basic: 48 hours
12. Confidentiality
Both parties agree to maintain confidentiality of:
- Business information
- Technical specifications
- Client data
- Pricing and proposals
13. Dispute Resolution
13.1 Any disputes will first be addressed through direct negotiation.
13.2 If unresolved, disputes will be subject to mediation.
13.3 Legal proceedings will be governed by the laws of South Africa.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with 30 days notice for material changes.
15. Contact Information
For questions about these Terms, contact us at:
16. Acceptance of Terms
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.